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year of founding: 2012
2120 Dunakeszi, 18 Huszka Jenő Street.
Tax number: 23930537-2-13
Company registration number: 13-09-156552
and Rozmán Kitti e.v.
2120 Dunakeszi, Kacsóh Pongrác Street 1.
1.1. Online store owned by seller www.iHair.huthe purpose of its operation is to sell the goods to the end-user (hereinafter referred to as the purchaser) on the basis of an order placed electronically.
The online store offers trendy accessories, mostly spare hairs and wigs (hereinafter referred to as merchandise).
1.2. A www.iHair.hupurchase in a webshop by ordering by electronic means, as defined in this GTC.
1.3. The contract between the Parties is concluded by confirming the Order of The Cart Content icon after completing all the mandatory fields in the customer form and checking the data entered.
The contract between the Parties is thus a written contract in Hungarian, is filed by the Service Provider and retained for a period of time required by applicable legal regulations. A commercial transaction between the parties (e.g. placing orders) is also a contract that the Partner operates through the Service Provider's customer service (in writing, in person or by telephone).
1.4. Customer Service: iHair Ltd.
2.1. The material scope of this GTC covers the following products/services on the Website:
iHair Support Hair Vitamin
iHair Argan Oil
2.2. The service provider is the owners or exclusive Hungarian distributors of the products listed above.
2.3. The detailed content, essential features and characteristics of the product/service combination can be learned in detail on the information sub-pages of products/services.
2.4. The information contained in the products/services on the Website is regularly updated by the Service Provider and shall do its utmost to ensure that the information is accurate and up-to-date, but is not responsible for any inaccuracies or clerical errors.
3.1. Any natural person of legal age entitled to order the products/services offered on the Website (hereinafter referred to as "Buyer").
3.2. The Customer may order the products/services without pre-registration. To do this, you must provide your personal data (name, email address and phone number) and provide postal (home delivery) information (zip code, city, address).
3.4. The customer can finalize your order by pressing the relevant button. If the order is finalised, Buyer declares that he intends to purchase the products/services, undertakes to pay the purchase price and expressly requests the Service Provider to begin the performance of the contract. After receiving the products assigned to the Buyer, you have a valid right of withdrawal within 14 calendar days, which the Service Provider is obliged to accept and act accordingly.
3.5. The products included in the order placed by the Buyer are delivered by DPD Courier Service staff to the specified address. The expected delivery time within Hungary, if the ordered product is in stock, is 1-3 working days (after placing the order), but a maximum of 5 working days. The cost of delivery is free for certain products and package offers, while for others in Hungary br. 2000 HUF and for transport abroad br. 4500 HUF. This is always indicated by the Service Provider on the Basket subpage (after the User has placed the products in his cart). The Service Provider may change these prices at any time and inform users in good time.
3.6. The customer can pay the invoice after the ordered products by paying after payment to gls courier service staff (or the Service Provider's own couriers).
3.7. As mentioned above, an order sent electronically constitutes a declaration of law for the conclusion of a contract.
3.8. After the order, the Service Provider can send a newsletter to the Customer. The Customer can easily and quickly unsubscribe from these newsletters at any time through the link in the footer of the posted letters.
4.2. The contract is concluded when confirmation of the acceptance of the order by the Service Provider becomes available to Buyer by email.
4.3. The contract concluded between the parties is an electronically concluded contract between the parties, which is equivalent to a contract concluded in writing. The contract will not be printed and filed on paper by the Service Provider and is therefore not subsequently accessible on paper basis. The language of the contract is Hungarian.
4.4. Customer may print the electronic order form, confirmation email, Terms and Conditions (GTC), Data Management Policy, and order confirmation on paper or save it to other durable media that will ensure that the electronic ally contract is displayed later.
4.5. Under the contract concluded, buyer is obliged to pay the consideration and the Service Provider is obliged to perform the products/services.
4.6. Customer has the option to correct any data management errors that may occur during the order. To do this, the commission shall, in accordance with Article 1 of these Terms and Conditions, provide that the commission may, in It is necessary to indicate this claim to the Service Provider in one of the contact details set out in paragraph 1of this Article.
4.7. The contractual relationship between the parties is made up of this GTC and from an individual contract between the parties, i.e. an order sent by buyer and confirmation by the Service Provider of the acceptance of the order, and the provisions of these provisions shall apply together to the legal relationship.
4.8. The buyer's possible terms and conditions are superseded by the legal relationship between the parties.
5.1. On the website, the Service Provider indicates their current tax-plus (gross) price for all products or package offers.
5.2. The prices indicated are always in Hungarian FORINTS. Any special prices for products (also gross) are always indicated separately. Special prices are always valid only for the duration of the promotion.
5.3. The Service Provider is free to exercise the right to change prices for products/services. The modification on the Website takes effect at the same time as it appears on the Website and does not affect the purchase price of the products already ordered. If, despite all due care, the Service Provider is placed in a incorrect price on the Site, in particular the price manifestly incorrect due to a system error, the Service Provider is not obliged to deliver the product at a defective price. In this case, the Service Provider may offer delivery at the correct price, knowing that Buyer may withdraw from his intention to purchase.
6.1. It is possible to pay the purchase price of the purchased products with a cash payment method with the courier service staff.
6.2. Payment at the courier
The customer can settle the invoice for the package/order in question with the gls courier service staff and, in some cases, the Service Provider's own courier, with a cash payment.
6.3. A service provider issues an electronic invoice for payment and sends electronically to the Customer.
7.1 In the case of a cash payment, after confirmation of the order, the Service Provider is obliged to send the products on the invoice to the delivery address specified by the Customer (this is expected to take 1-5 business days). If, for any reason, this is not possible, it shall inform the buyer as soon as possible.
7.2. If the Customer's package has been transferred to gls courier service personnel, you can track the current status of your package on the https://gls-group.eu/HU/hu/csomagkovetes page based on the package number sent by the Service Provider.
7.3. Buyer is obliged to refrain from attempting to intrude on the closed interface of the Website, the Service Provider's servers and networks, or other computer systems or networks connected to the Website.
8.1. The service provider informs the Buyer that Article 45/2014 of the Detailed Rules for Contracts between the Consumer and the Undertaking provides that the customer is not aware of the provisions of this Regulation. of 26 .II) Gov. Article 20(1) of Regulation ('Government Decree') provides that the commission may, in accordance with the According to Article 11(1) of the Package, the Buyer is entitled to withdraw from the order without justification within 14 days.
8.2. In the case of a contract for the provision of a service, the time limit for withdrawal/notice shall expire 30 days after the date of receipt of the package.
8.3. If buyer wishes to exercise his right of withdrawal/termination, he/she shall provide a clear declaration of withdrawal/termination (e.g. by mail, fax or electronic letter) in the Service Provider's position as set out in Section 1 of this GTC. The title of the club. To this end, Buyer may use article 2 of the Government Decree. The form of a declaration of withdrawal/notice shall be taken in accordance with the procedure referred to in Article 10(2).
8.4.Buyer shall exercise his right of withdrawal/termination on a time limit by sending his declaration of withdrawal/notice before the expiry of the period indicated above, for which a sample can be found here.
8.5. If Buyer withdraws from the contract, the Service Provider will refund all consideration sought by buyer immediately and no later than 30 days after receipt of the Customer's withdrawal notice. In the course of the refund, the Service Provider uses a payment method identical to the payment method used in the original transaction, unless the Buyer expressly gives his consent to use another payment method; due to the application of this method of reimbursement, buyer is not charged any additional costs. If buyer uses a money back guarantee, he is obliged to return the package he ordered in full, even if he has a problem with only one product. If you do not return the package completely, we will not be able to refund the full purchase price.
9.1. In the event of incorrect performance, buyer may apply a warranty claim against the Service Provider in accordance with the civil code rules.
9.2. If Customer detects incorrect performance, such as one of the products on the invoice that is not included in the package, you can request the Service Provider to replace it.
9.3. If the packaged product is damaged (scratched, broken, defective, incomplete) or incorrect, Buyer may indicate this to the Service Provider, who will replace the product in question with a faultless product as soon as possible from the date of return of the product. This usually takes 2-3 business days on demand from the return of the defective product, except if the product is not in stock, so the replacement time depends on both ordering and shipping from the manufacturer. If the product has been sent incorrectly or damaged, the return price will be refunded. Once the wrong product has arrived, we can replace it with the ordered product.
9.4. If the repair/replacement requested by Buyer cannot be completed by the Service Provider as described above, Buyer may request a proportionate price delivery of the consideration.
9.5. Buyer is obliged to disclose the error immediately after its discovery, but not later than within 14 days of the discovery of the error. Buyer may no longer enforce warranty rights beyond the limitation period of 14 days from the date of completion of the contract.
9.6. The service provider informs the Customer that some products have a valid warranty/warranty period and shall indicate this precisely. The Service Provider does not deliver to buyer a product whose expiry of the warranty period precedes the date of the order.
9.7. The invoice is also a guarantee ticket. Please keep the invoice as the warranty (warranty) can only be validated if this is valid.
10.1. Buyer may report any objections or complaints by identifying the product/service concerned and by accurately describing the objection or complaint on the telephone number of the Service Provider's customer service (+36 30 526 56 72) Monday to Friday from 9.00 am to 5.00 pm or by emailaddress of customer service (email@example.com).
10.2. The Service Provider shall respond in writing and arrange for it to be communicated within 30 days of receipt. The Service Provider shall give reasons for rejecting the complaint.
10.3. If buyer does not agree with the handling of the complaint, the parties shall take a report of the complaint, which shall include:
10.4. If the method of settling the objection differs from buyer's request, the reasons for this shall be given in the minutes. A copy of the minutes shall be provided to the Buyer. If the Service Provider is unable to declare the veracity of buyer's claim when it is notified, he shall notify the Buyer of his position no later than three working days.
10.5. The conciliation body shall have jurisdiction to settle a dispute between buyer and the Service Provider, out of court, the quality, safety, application of product liability rules, the quality of service and the conclusion and performance of a contract between the parties (hereinafter referred to as the "consumer dispute": attempting to reach a settlement for this purpose, and, if it fails, to decide on the matter is simple, quick, effective and cost-effective enforcement.
The conciliation body shall, at the request of buyer or service provider, advise on the rights of the Buyer and the obligations imposed on the Buyer. Transactions with the Service Provider shall be primarily authorised by the conciliation body competent for the buyer's place of residence. In the absence of this, the conciliation body competent for the seat of the Service Provider is the independent Budapest Conciliation Board (seated 1016 Budapest, Krisztina krt. 99. Annex III Em. 310. mailaddress: 1253 Budapest, Pf.: 10., e-mail address: firstname.lastname@example.org, fax: 06 (1) 488 21 86, phone: 06 (1) 488 21 31).
Buyer may contact that organization to resolve disputes with the Service Provider.
In addition, the User shall be able to submit to the Commission, in accordance with Article 14 of Regulation (EU) No 524/2013, the commission may, in accordance with the provisions of Article 14(2) of Regulation (EU) No 524/2 In accordance with Article 11 of the Basic Article 2004, you can also use the EU's ODR platform, which you can access at the following link: https://ec.europa.eu/odr . The service provider hereby ensures that the Customer cooperates with this EU dispute resolution platform.
11.1. The Service Provider shall take all reasonable measures to ensure the safe operation of the Website, but shall not be liable for any damages caused by circumstances outside the scope of the contract and could not be expected to be avoided or harmaverted by the Service Provider.
11.2. Buyer is liable for any damage, failure and/or loss of data on his computer, including failures caused by computer viruses.
11.3. A service provider shall limit its liability for compensation resulting from defective performance, with the exception of consumer contracts, as follows:
(a) The Service Provider excludes liability for indirectly or non-material damage resulting from the defective performance and for indirect damages and non-material damage;
(b) The maximum amount of liability of the service provider is the price of the product or related services.
11.4. Buyer acknowledges that he makes and executes his purchasing decision solely at his own risk. The service provider shall not be liable for any decisions taken by Buyer on the basis of the products/services, any resulting loss.
11.5. The purchase price of the products/services has also been established subject to the exclusion/limitation of liability as described above, which is accepted by Buyer.
13.1. All data, information on the Website, as well as the design, structure, databases and software running the Website, and ihair.hu domain names are protected by legal protection, the use of which requires prior written consent of the holder for any purpose.
13.2. A service provider shall be entitled to unilaterally modify this GTC at any time. The service provider publishes the modified GTC by placing on the Website and notifies registered Customers in a newsletter. The amended GTC shall enter into force after publication. If the Buyer continues to use the products/services after the amendments of the GTC have entered into force, it shall be deemed to have accepted the amendments of the GTC as binding on itself.
13.3. Any amendment to the contract between the parties shall be sent to the other Party in writing or by e-mail.
13.4. The language of the contracts concluded between this GTC and the parties is Hungarian. Any translation in other languages published on the Website is intended only to inform customers, but in the event of possible language discrepancies, the Hungarian version prevails.
13.5. In deciding disputes arising out of the contract between the parties, the parties submit to the exclusive jurisdiction of the Central District Court of Budapest.
13.6. The Service Provider informs the Buyer that there is no code of conduct for the Service Provider's activities to which the Service Provider would submit to and there is no code of conduct binding on the Service Provider under the Law prohibiting unfair commercial practices against consumers.
150 Elgin Street
Ottawa, ON K2P 1L4
Our webshop guarantees the repurchase or replacement of purchased, regularly unused, original goods with labels. The buyer has the right to reject the purchase package if the package has been delivered to the transport company beyond the delivery time limit.
You may also refuse the shipment if it has not been delivered according to the regulations of the transport company e.g. damaged or wet boxes, etc.
The coupons received in the newsletter can be validated when you purchase one of the 150 tink scans on the www.ihair.hu/hajhosszabbitas page.
Right of withdrawal
Article 17/1999 is hereby along at 17:00. of 5.Ii. Gov. The Buyer may withdraw from the purchase within 8 working days without giving any reason.
Description of the 17/1999 information on the 17/1999 of 5.Ii. Gov. Regulation:
The Customer may withdraw from the contract within 8 (eight) working days without giving reasons. The language of the contract is Hungarian.
If the repurchase guarantee is validated, our webshop will refund the purchase price of the product in the form of a bank transfer within 30 days of withdrawal. The purchaser shall bear the costs incurred in connection with the return of the goods as a result of the exercise of the right of withdrawal. In addition, the purchaser is not charged any other costs. However, the seller may claim compensation for the damage caused by improper use of the goods.
For hygiene reasons, wigs and substitute hair can not be changed if they were used only if they are returned in the original packaging. The life span of properly treated hair products is 12-24 months for daily use.
Any hair extension or thickening puts on the roots of the hair, which can cause your own hair loss. The customer is aware that people sensitive to all of our purchased substitute hair products may also have certain allergic reactions. These are not product flaws.
The seller cannot know in advance what allergic reactions may occur, for which he or she cannot take responsibility.
The buyer is obliged to determine the possibility of using the product himself and is responsible for any inconvenience caused by the response to possible allergic reactions.
These terms and conditions entered into force at 01.06.2012 and the seller reserves the right to change.
Budapest, 2017. 19 April